This article points to a reality that is very relevant to SMART CITIES: it’s not just – or even mainly – a question of the application of new technology, it’s above all a question of rethinking the way people with responsibility provide infrastructure & services = how they interface with each other and organise processes to serve city inhabitants & visitors efficiently.
When humanity encounters a shiny new technology and senses its potential, we usually glibly assume that the world will instantaneously jump aboard and surf the resulting wave of change.
Anyone who has experienced at least one of these wave peaks knows what typically happens next: We crash into the “Trough of Disillusionment.” More than a couple of times over the decades, we have turned up at the doors of once-unstoppable businesses to find their founders sitting among the smoldering debris.
View original article at www.fastcompany.com
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