Citizen engagement is the topic of the day in the Smart City arena. But how practically to bridge the divide between citizens and their city gouverment? This article reviews methods and tools to do this.
Very insightful and useful !
Written by Bart Gorynski | Sep 11, 2017
The evolution of smart cities has shifted from technology-centered approaches via government-led strategies to a human-centric focus. We have discussed this recently in our article Towards a new paradigm of the smart city .
Considering the benefits of a human-centric approach, the question is how a city can tap into the collective intelligence of citizens, entrepreneurs, businesses or other organizations to accelerate the development of a more livable and prosperous city. Collective intelligence can be considered as a key success factor for a smart city (see A review of becoming a smart city ).
Collaborative formats to tap into collective intelligence
Leading urbanists, experts, and practitioners from successful smart cities stress the fact, that collaborative formats are needed to reap the benefits associated with becoming a truly smart city. Co-creation and crowdsourcing are methods that are increasingly employed by cities and communities around the globe.
To make collaborative approaches more transparent, we take a closer look at two successful solutions and highlight the beneficial aspects of the chosen methods:
- Smart City Challenge, London (UK)
- Apps for Democracy, Washington, D.C. (USA)
London’s “Smart City Challenge”
The City of London has embraced collaborative approaches to accelerate its smart city development. A good example is the “Smart City Challenge”, backed by the city government and technology company IBM.
The challenge is a competition designed to encourage developers and startups to come up with technology applications to solve specific challenges that the city needs to address.
The winning application was rewarded with a prize money of £750,000, the top 10 finalists were admitted to a mentorship program offered by supporting companies. The goal of the competition was to help tech entrepreneurs develop and/or share their ideas to increase the livability of London for its citizens.
The top 10 applications – that were selected as winners of the competition – covered topics like smart mobility & parking, smart environment, smart shopping and smart citizen services. Without the competition, these ideas would not have come to the attention of the city or would not have been developed at all.
The City of London has already started more collaborative competitions like the “Smart Green Spaces” challenge or hackathons such as “Climathon” to involve citizens in solving the city’s challenges. London is also piloting a co-design program called “Tech Londoners”.
Apps for Democracy
Apps for Democracy was an innovation contest geared at making the most out of the open data catalog of the City of Washington, D.C. to create applications to the benefit of citizens and the city government.
With the support of private company iStrategy Labs, the city was able to create and structure a comprehensive data catalog that formed the base for an open competition for the best app ideas. The city raised US$ 50.000 in prize money from sponsors to reward the three best apps.
As a result, 47 applications with an estimated value of over US$ 2,3 million were created for the city. Apps for Democracy is a smart city solution that has been adopted in similar forms in over 50 countries and cities around the world.
The success of the initiative was confirmed by Vivek Kundra, former CTO of Washington, DC., who said that:
“Apps for Democracy produced more savings for the D.C. government than any other initiative.”
The successfully implemented solutions in London and Washington are just two examples of collaborative approaches. Similar approaches can be found e.g. in Barcelona or Stockholm. What are the lessons to be learned?
- Collaborative approaches that activate the city’s customers – citizens, startups, businesses or other organizations – help to bring fresh ideas to the table that benefit citizens and the city government.
- Being a smart city does not only relate to technology. Even more important are ways to facilitate the creation of new ideas or applications. If you manage to create intelligent ways of engaging your customers, you can accelerate smart city efforts.
- You may need to collaborate with private partners that have the expertise to design, plan and implement collaborative approaches. Top-down government-led approaches often fail. Customer-centricity is key to success!
- Ultimately, you have the opportunity to increase efficiency and save resources – whether its financial resources or human resources – while creating a better city for all stakeholders.